Refund Policy — Backlinks.Cafe

    We stand behind our work. If there is an issue with your order, we will always try to resolve it first. Please contact us before initiating any disputes.
  

1. General Refund Policy

Due to the nature of digital SEO services, our refund policy is as follows:

⚠ Refunds are generally not available once service delivery has started. We strongly recommend reviewing your order requirements carefully before submitting.

What we offer instead of refunds:

Order revisions if the delivery does not match the agreed requirements
Store credits for service quality issues at our discretion
Order cancellation with full credit refund if work has not yet started

2. Refund Scenarios

Order Not Yet Started (In Queue)

✅ Eligible: Full credit refund if the order is still in queue and no work has begun. Contact support within 24 hours of placing the order.

Order In Progress

❌ Not Eligible: Once work has started, we cannot issue refunds. We can discuss partial credits for major quality issues.

Delivered — Matches Requirements

❌ Not Eligible: If the delivery matches the agreed service requirements, no refund is applicable.

Delivered — Does Not Match Requirements

✅ Eligible for Revision: If the delivery clearly does not match what was agreed upon, we will revise or issue store credits. Contact us within 48 hours of delivery.

Duplicate Order

✅ Eligible: If you accidentally placed the same order twice, contact us immediately. We will cancel the duplicate and issue a full credit refund.

Technical Failure

✅ Eligible: If a payment was charged but no order was created due to a technical error on our end, you will receive a full refund or credit.

3. Credit Balance Refunds

Credits added to your account balance are generally non-refundable. Exceptions:

Credits added due to a technical error will be refunded
Unused credits may be withdrawn through our referral payout system (if applicable)
Account closure requests: unused credits may be refunded at our discretion, subject to verification

Credits used to purchase services follow the same refund policy as regular orders.

4. Subscription Cancellations

Subscriptions can be cancelled at any time from your client portal
Cancellation takes effect immediately — no further billing cycles
No partial refunds for the current billing period
Any ongoing orders at the time of cancellation will be completed unless you request otherwise
Subscription credits already deducted for the current cycle are non-refundable

5. Chargeback Policy

⚠ Filing a chargeback without contacting us first is considered fraud and will result in immediate account termination and legal action.

If you have a payment dispute, please contact us first at admin@backlinks.cafe. We resolve all legitimate disputes fairly and promptly.

Fraudulent chargebacks will be disputed with evidence of service delivery. Accounts with chargebacks will be permanently banned.

6. How to Request a Refund

To request a refund or report a service issue:

Log in to your client portal at backlinks.cafe/portal
Go to your order and use the Order Chat to describe the issue
Or open a Support Ticket from your portal
Or email us at admin@backlinks.cafe

Please include your order number and a description of the issue. We respond within 24-48 business hours.

Refund processing time: Approved refunds are processed within 5-7 business days. Credit refunds are instant.

7. Contact Us

We are committed to resolving any issues fairly. If you are not satisfied with our service, please reach out:

Email: admin@backlinks.cafe
Support Portal: backlinks.cafe/portal
Response time: Within 24-48 business hours